Privacy Policy

Man With a Van Islington Privacy Policy

This Privacy Policy explains how Man With a Van Islington collects, uses, stores, and shares personal data about customers and prospective customers in the Islington area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and related legislation.

This Privacy Policy applies to all services provided by Man With a Van Islington to individuals and businesses in the Islington area, whether you contact us to request a quotation, make a booking, or use any of our removal, transport, or related services.

Data Controller

Man With a Van Islington is the data controller in respect of the personal data it processes. This means that we decide how and why your personal data is used and are responsible for ensuring that it is handled in accordance with applicable data protection laws.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you use. The personal data we may collect includes:

Identity and contact details, such as name, address, collection and delivery addresses, and other contact details you choose to provide.

Booking and service information, such as dates and times of your move or delivery, details of the items to be transported, access information for collection and delivery points, special instructions, and any additional services requested.

Communication records, such as enquiries, quotations, booking confirmations, feedback, and any other information you provide when you contact us.

Payment-related information, such as payment confirmations and billing information. We do not store full payment card details; if card payments are used, these are typically processed securely by a third-party payment processor.

Technical and usage data, where applicable, such as details about how you interact with our website or online booking tools, including basic device and usage information collected by cookies or similar technologies when you visit our online services, subject to your consent where required.

In some cases we may collect additional information that you choose to share, for example details relevant to access, parking or specific handling instructions for your belongings.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request information, obtain a quotation, make a booking, or use our services. This can be through telephone calls, online contact forms, messaging services, or in-person discussions.

We may also collect personal data from third parties where necessary, for example when a business or another individual books our services on your behalf and provides your contact details and address information so that we can fulfil the booking.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on the following legal bases:

Contract: We process personal data where it is necessary to enter into and perform a contract with you, for example to provide a quotation, confirm a booking, carry out the removal or transport service, and manage billing and payments.

Legal obligation: We process certain information where it is necessary to comply with legal obligations, such as accounting, tax, insurance, or record-keeping requirements.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, such as managing our operations, ensuring service quality, preventing fraud and misuse, responding to complaints, and improving our services. When relying on this basis, we balance our interests against your rights and freedoms.

Consent: In limited situations, we may rely on your consent, for example in relation to certain types of direct marketing or the use of optional cookies and similar technologies on our website. Where processing is based on consent, you can withdraw your consent at any time.

How We Use Personal Data

We use your personal data for the following purposes:

To provide quotations, respond to enquiries, and manage bookings for our services in the Islington area.

To plan and carry out removal and transport services, including arranging suitable vehicles and staff, and ensuring safe and efficient collection and delivery.

To communicate with you about your enquiry or booking, including confirmation messages, service updates, and any necessary follow-up.

To process payments, manage invoices, and maintain financial records.

To handle complaints, disputes, or claims relating to our services.

To operate, maintain, and improve our business and services, including training staff and reviewing performance.

To comply with our legal and regulatory obligations.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, as separate data controllers.

Categories of recipients may include:

Service partners and subcontractors who assist us in delivering removal and transport services, for example additional drivers or teams who work under our instructions to complete your booking.

Payment processors who handle card and electronic payments on our behalf in a secure manner.

Professional advisers, such as accountants, insurers, or legal advisers, where necessary to manage our business and handle legal or insurance matters.

Technology and hosting providers who support our website, communication tools, booking systems, and data storage.

Public authorities, law enforcement, or regulators where we are legally required to share information or where it is necessary to protect our rights or the rights of others.

When we engage data processors, we ensure there are appropriate written contracts in place requiring them to protect your personal data, use it only in accordance with our instructions, and implement suitable security measures.

Data Retention

We keep your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, tax, accounting, or reporting requirements.

Typically, we retain booking and service records, including related contact details and billing information, for a number of years after the completion of the service to comply with legal obligations and for the establishment or defence of legal claims.

Where data is held for marketing or enquiry purposes and no contract is formed, we keep it for a shorter period, after which it is securely deleted or anonymised unless we are required to keep it for longer due to legal or regulatory requirements.

We regularly review the personal data we hold and securely delete or anonymise data that is no longer needed.

International Transfers

Our core services are provided within the United Kingdom. If in limited circumstances your personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as using countries that have been formally recognised as providing an adequate level of data protection or implementing standard contractual clauses or equivalent measures, in line with data protection law.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to personnel who need it for their role, using secure systems and storage, and training staff on data protection responsibilities.

Although we take reasonable measures to protect your personal data, no system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or from us.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exemptions. Your rights include:

Right of access: You can request confirmation that we process your personal data and request a copy of the personal data we hold about you.

Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data.

Right to erasure: In certain circumstances, you can ask us to delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement for us to retain it.

Right to restrict processing: You can ask us to suspend the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing based on that basis.

Right to data portability: In certain circumstances, you can request that we provide you with your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you can withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you are concerned about how we handle your personal data. In the United Kingdom, the supervisory authority is the Information Commissioner's Office.

Policy Scope and Updates

This Privacy Policy applies to all customers and prospective customers of Man With a Van Islington in the Islington area. By contacting us, requesting a quotation, or using our services, you acknowledge that you have read and understood this Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will take effect when the updated Policy is made available to you. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.