Terms and Conditions

Man With a Van Islington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Islington provides removal and related services. By booking any service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting and paying for the services.

We, us, our means Man With a Van Islington providing removal, transportation and related services.

Services means any removal, man and van, loading, unloading, packing, transportation, or related activity that we provide.

Vehicle means the van or other vehicle supplied by us to perform the services.

Goods means the items, belongings, furniture, personal effects or materials that we agree to move, transport, or handle.

2. Scope of Services

We provide man and van and small removal services primarily within Islington and surrounding areas, and to and from other locations within the United Kingdom as agreed at the time of booking.

The exact scope of the services, including collection and delivery addresses, date, time, number of operatives and vehicle size, will be confirmed in your booking confirmation. Any services not expressly stated in the booking confirmation are outside the agreed scope and may incur additional charges if requested.

3. Booking Process

3.1 Booking request

You may request a quotation and make a booking request by phone, online form, or other method we make available. All quotations are based on the information you provide, including property access, parking, number of floors, and the type and quantity of goods.

3.2 Acceptance of booking

A booking is not confirmed until we have accepted your request and provided a confirmation. Acceptance is at our discretion and may depend on availability, access conditions and the information you have supplied.

3.3 Accuracy of information

You are responsible for ensuring that all details you provide at the time of booking are complete and accurate. This includes addresses, dates, times, contact details, descriptions of goods, access details, and any special requirements such as dismantling, reassembly or heavy or fragile items.

If the information you provide is incomplete or inaccurate, we may adjust the price, amend the service, or cancel the booking. We are not liable for delays or additional costs arising from incorrect or incomplete information.

3.4 Changes to bookings

Any changes you wish to make to your booking, including date, time, addresses or scope of services, must be requested as early as possible. Changes are subject to availability and may result in revised charges. We reserve the right to decline changes, in which case the original booking and its cancellation terms will apply.

4. Pricing and Payment

4.1 Quotations

Unless stated otherwise, quotations are based on the details supplied by you and are subject to:

a. Adequate and unrestricted access at collection and delivery locations.

b. Parking being available near to the property or agreed point.

c. Reasonable walking distances and stair use without unusual obstacles.

d. The volume and nature of goods as originally described.

We may revise our quotation or apply additional charges if these assumptions prove incorrect.

4.2 Hourly rates and fixed prices

Services may be charged at an hourly rate or a fixed price, as confirmed at the time of booking. If charged by the hour, the minimum hire period and charging increments will be specified in your booking confirmation. Time is calculated from arrival at the first collection address until completion at the final delivery address, including any waiting time caused by circumstances beyond our control.

4.3 Payment terms

Unless otherwise agreed in writing, payment is due in full on or before the day of service, and in any event before unloading is completed. We reserve the right to require a deposit to secure your booking. Any deposit amount and due date will be communicated to you at the time of booking.

4.4 Late payment

If payment is not received when due, we may suspend or withhold services, retain goods in the vehicle or storage, and charge reasonable costs and interest for late payment in accordance with applicable UK law.

5. Cancellations and Rescheduling

5.1 Cancellation by the client

If you need to cancel your booking, you must notify us as soon as reasonably practicable. The following cancellation charges may apply, based on the notice period before the agreed start time:

a. More than 72 hours: Deposit, if paid, may be refundable at our discretion and we will aim to minimise any charges.

b. Between 24 and 72 hours: Up to 50 percent of the agreed service charge may be payable.

c. Less than 24 hours or on the day of service: Up to 100 percent of the agreed service charge may be payable.

The exact cancellation charge will depend on the circumstances and any documented booking terms agreed with you.

5.2 Rescheduling

Requests to reschedule are subject to availability and may be treated as a cancellation and new booking if made at short notice. We will always aim to accommodate reasonable changes, but cannot guarantee that your preferred new date or time will be available.

5.3 Cancellation by us

We may cancel or postpone a booking if:

a. You fail to provide accurate information or necessary access.

b. We reasonably believe the work would put our staff, vehicles, or third parties at risk.

c. Weather, traffic, accidents, breakdowns or other events beyond our reasonable control prevent us from carrying out the services safely or on time.

In the event of cancellation by us, any deposit you have paid for the cancelled service will normally be refunded, and this will be our sole liability to you.

6. Client Responsibilities

6.1 Packing and preparation

Unless otherwise agreed, you are responsible for packing, securing and labelling your goods so that they can be transported safely. Fragile, valuable or delicate items must be clearly identified and appropriately protected. We are not liable for loss or damage arising from inadequate packing undertaken by you or a third party.

6.2 Access and parking

You must ensure that suitable parking is available for our vehicle at both collection and delivery addresses and obtain any required permits or permissions. You must also ensure safe and reasonable access to the property including staircases, lifts, corridors and doorways. Any parking fines or charges incurred as a result of inadequate arrangements may be added to your bill.

6.3 Presence or representative

You should be present, or have an authorised representative present, during collection and delivery to guide our team and check that all goods have been loaded and unloaded. We are not liable for items left behind or delivered to the wrong location if we have acted on your instructions or those of your representative.

7. Excluded and Restricted Items

7.1 Prohibited items

We do not transport the following categories of items unless expressly agreed in writing in advance and in accordance with any applicable regulations:

a. Hazardous, flammable, explosive or corrosive materials.

b. Illegal goods or substances.

c. Live animals or plants.

d. Perishable food items.

If we discover such items without prior agreement, we may refuse to transport them and may cancel the service without refund.

7.2 Valuables and irreplaceable items

We recommend that important documents, cash, jewellery, antiques, works of art and other high-value or irreplaceable items are transported by you personally. If you ask us to transport such items, this is entirely at your own risk and subject to the liability limits set out in these terms.

8. Liability and Limitations

8.1 Duty of care

We will exercise reasonable care and skill in providing the services and handling your goods. However, our liability is subject to the limitations in this section.

8.2 Exclusions of liability

We are not liable for:

a. Loss or damage arising from your failure to pack goods properly.

b. Loss or damage caused by inherent defects, pre-existing damage, or natural deterioration of goods.

c. Loss due to wear and tear, leakage, or atmospheric or climatic conditions.

d. Indirect, consequential or purely economic loss, including loss of profit, loss of opportunity or loss of enjoyment.

e. Delays caused by traffic, weather, road closures, accidents, breakdowns or other events beyond our reasonable control.

8.3 Limitation of liability amount

Our total liability for loss or damage to goods, or for any other claim arising out of or in connection with the services, shall be limited to a reasonable amount proportionate to the service charge, unless otherwise required by law or agreed in writing.

8.4 Claims notification

If you believe that loss or damage has occurred, you must notify us in writing as soon as reasonably practicable and in any event within seven days of the service date. You must provide details of the alleged loss or damage and supporting evidence. Failure to notify us within this period may affect our ability to investigate and may reduce or extinguish any liability we may have.

8.5 No exclusion of statutory rights

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable UK law. Your statutory rights as a consumer, where applicable, are not affected.

9. Waste and Environmental Regulations

9.1 Waste removal

We are primarily a man and van removal service and not a licensed waste carrier for general rubbish removal unless explicitly stated to you in advance. We only remove items that you are legally entitled to dispose of and that fall within our agreed services.

9.2 Prohibited waste

We do not collect or transport:

a. Household or commercial waste intended for landfill or incineration unless we have agreed and are acting in compliance with waste regulations.

b. Hazardous waste, electrical waste subject to special regulations, or clinical waste.

9.3 Client responsibility for waste

You are responsible for ensuring that any items you ask us to remove or transport are not classified as controlled or hazardous waste unless we have specifically agreed and are appropriately authorised. You must provide accurate information about the nature of any items for disposal or recycling. We may refuse to take items that we reasonably believe contravene waste or environmental laws.

9.4 Environmental considerations

Where appropriate and feasible, we may suggest that unwanted items are donated, reused or recycled rather than disposed of, but this is not an obligation and will only be carried out with your consent and subject to any applicable regulations and charges.

10. Delays and Access Issues

10.1 Waiting time

If our team is unable to start work or continue the service due to issues beyond our control such as lack of access, keys not being available, or delays in completion of your property handover, we may charge for waiting time at our standard hourly rate.

10.2 Failed service

If we cannot carry out the service due to circumstances such as no access, inadequate parking, or your non-attendance, this may be treated as a cancellation on the day, and full or substantial charges may apply.

11. Insurance

We maintain appropriate insurance for our vehicles and operations as required by UK law. This does not replace your own insurance cover for your goods. You are strongly advised to maintain adequate household or contents insurance that covers goods in transit and during removal.

12. Complaints

If you have any concerns or complaints about our services, please raise them with us as soon as possible so that we can attempt to resolve the matter promptly. We will handle complaints fairly and in good faith and may ask you to provide details in writing.

13. Data Protection and Privacy

We collect and use your personal information only to the extent necessary to provide and administer our services, including managing bookings, communicating with you and processing payments. We will handle your information in accordance with applicable UK data protection law and will not sell your personal data to third parties.

14. Variations to Terms

We may amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated terms are published or communicated. The terms in force at the time of your booking will govern your contract with us unless a later variation is expressly agreed in writing.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by Man With a Van Islington shall be governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer residing elsewhere in the United Kingdom you may also be entitled to bring proceedings in your local courts.

By confirming a booking with Man With a Van Islington, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.