Man With A Van Islington Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Islington provides domestic and commercial transport, loading, unloading, and related moving services within the UK. By making a booking, the customer agrees to read, understand, and accept these terms before the service begins. The purpose of this document is to create a clear, fair, and practical agreement between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste regulations, and governing law. These terms apply to all quotations, confirmed bookings, and completed jobs unless agreed otherwise in writing.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating the man and van Islington service, while “you” and “your” refer to the customer making the booking or receiving the service. Any reference to “goods” includes furniture, household items, office equipment, boxes, appliances, and any other belongings or materials moved by us. These terms are intended to be interpreted in line with applicable UK law and are designed to apply broadly without relying on local or neighbourhood-specific conditions.
We reserve the right to amend these terms from time to time where necessary to reflect legal, operational, or safety changes. Updated terms will apply to new bookings made after the date of publication. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remainder will continue in effect. Nothing in these terms affects your statutory rights under UK consumer law.
Booking Process
Bookings for the Islington man with a van service are accepted subject to availability, vehicle access, and confirmation of the job details. A booking request may be made by providing the pickup and delivery addresses, preferred date and time, type and quantity of items, floor levels, parking conditions, and any special handling needs. Accurate information is essential because the quote and service plan are based on the details supplied at the time of booking.
Once the relevant information has been reviewed, we may provide an estimate or fixed price depending on the nature of the job. A booking is only confirmed when we have accepted the job and, where required, received any deposit or advance payment. Verbal discussions, online enquiries, or draft quotations do not guarantee availability until the booking has been confirmed. We may decline a booking where the task falls outside our service scope, presents unsafe conditions, or appears likely to breach legal or operational requirements.
It is your responsibility to ensure that all information given during the booking process is complete and accurate. This includes the correct address, access instructions, parking arrangements, item descriptions, and any known restrictions such as narrow stairways, lift limitations, or heavy-item handling. If the service needs change after confirmation, you must notify us as soon as possible. We may revise the quote, update the vehicle requirement, or alter the scheduled time if the amended details affect the job.
Payments and Charges
All prices are stated in pounds sterling and may be quoted as hourly rates, fixed fees, or a combination of both. Charges may include labour, vehicle use, fuel, waiting time, congestion-related delays, tolls, parking costs, ferry charges, disposal fees, and other pre-agreed expenses. Unless expressly stated otherwise, quotes are based on normal loading conditions, reasonable access, and the information supplied at the time of booking. Additional charges may apply if the actual job differs materially from the booking details.
Payment terms will be set out at the time of booking or on the invoice. Unless agreed in advance, payment is due on completion of the service or before unloading begins, depending on the nature of the job. We may request a deposit to secure the booking, especially for larger removals, longer-distance moves, or same-day work. Where a deposit is paid, it may be non-refundable in accordance with the cancellation section of these terms. Accepted payment methods may include bank transfer, debit card, credit card, or other agreed means.
Late payment may result in suspension of future services, recovery action, and interest or administrative charges where permitted by law. Any unpaid sums remain due until settled in full. If you dispute an invoice, you must raise the issue promptly and provide the basis for the dispute. Undisputed amounts must still be paid by the due date. We reserve the right to charge for reasonable time spent waiting for payment, resolving incorrect booking details, or addressing access problems caused by incomplete information.
Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving notice as early as possible. Because moving services involve reserved time, vehicle allocation, and staffing commitments, cancellation charges may apply depending on when notice is given. If you cancel at short notice, after the vehicle has been dispatched, or once the team has already arrived, you may be charged in full or partially for the time and costs already incurred. Any deposit may be retained to cover administrative and scheduling losses where permitted.
We may also cancel or reschedule a booking if conditions make the job unsafe, unlawful, or impractical, including severe weather, vehicle breakdown, road restrictions, serious access issues, or your failure to provide accurate details or necessary cooperation. Where we cancel for reasons within our control, we will seek to offer a new date or refund any amount paid for undelivered services, subject to lawful deductions for work already completed. We are not liable for indirect losses arising from reasonable cancellation or rescheduling events.
Delays may occur due to traffic, loading complications, weather, road closures, or earlier jobs over-running. We will use reasonable efforts to attend within the agreed time window, but times are estimates unless explicitly stated otherwise. We are not responsible for delays caused by matters beyond our reasonable control. If you are not available at the agreed time, or if access is not possible when the vehicle arrives, waiting charges, redelivery fees, or cancellation charges may apply.
Customer Responsibilities
You must ensure that goods are properly packed, secure, and suitable for transport unless packing has been separately agreed as part of the service. Fragile items should be protected appropriately. Where disassembly or reassembly has not been agreed, items must be ready for movement in a practical condition. You must also ensure lawful ownership or authority to move the goods and must not ask us to carry prohibited, dangerous, stolen, or concealed items.
You are responsible for obtaining any required permissions for parking, loading, or access at the collection and delivery locations, unless we have explicitly agreed to manage this on your behalf. If parking permits, bays, gates, lifts, or building access arrangements are required, you must advise us in advance. Any fines, penalties, clamping charges, or enforcement costs resulting from the absence of suitable arrangements are your responsibility unless caused solely by our negligence.
Where you or your representatives assist with lifting or moving, you do so at your own risk and must follow reasonable safety instructions. You should notify us in advance of any health and safety concerns, including heavy items, restricted access, or hazards such as loose wiring, wet floors, broken steps, or unsafe structures. We may refuse to handle any item or enter any area that we reasonably consider unsafe. Our team may stop work if the conditions present an unacceptable risk.
Liability and Claims
We will take reasonable care when handling your items, but our liability is limited to losses caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, items that were not adequately packed, hidden defects, or damage caused by items becoming unstable during transit due to their own condition. You should inspect goods before and after the move and notify us of any apparent issues as soon as reasonably possible.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If a claim is made, our total liability for direct loss will not exceed the amount paid for the specific service in question, unless otherwise required by law.
Any claim for damage, shortage, or loss must be raised without undue delay and supported with relevant evidence where possible, such as photographs, a description of the item, and proof of value or ownership. We may request the opportunity to inspect damaged items before they are repaired, discarded, or altered. Failure to preserve the item may affect our ability to assess the claim. If we accept responsibility, we may choose to repair, replace, or compensate the item at our discretion, subject to legal obligations.
Waste, Disposal, and Regulatory Compliance
Where our van and man service includes waste removal, disposal, or clearance of unwanted items, both parties must comply with UK waste regulations. We will only transport, deposit, or arrange disposal of waste where it is lawful to do so and where the waste type has been declared accurately in advance. You must tell us if items include electrical goods, mattresses, furniture, appliances, builders’ waste, garden waste, liquids, chemicals, batteries, tyres, paints, or any other regulated materials.
We do not accept responsibility for undisclosed hazardous or controlled waste. It is your duty to separate general waste from items requiring specialist handling and to ensure that nothing prohibited is included in the load. If waste classification is unclear or inaccurate, we may refuse collection, adjust the price, or require additional documentation before proceeding. You are responsible for the legal ownership of any waste handed over and for confirming that you have the right to dispose of it.
Where required, waste transfer notes, duty of care records, or other compliance documents may be prepared or retained in accordance with applicable law. You agree to provide accurate information for these records if requested. Any attempt to conceal hazardous, illegal, or regulated materials may result in immediate termination of the booking, additional charges, and notification to the relevant authorities where appropriate. We will not knowingly participate in unlawful waste disposal or fly-tipping.
Termination, Force Majeure, and General Terms
We may refuse, suspend, or end the service if you breach these terms, act abusively, provide false information, create an unsafe environment, or request us to perform unlawful work. In such cases, you may remain responsible for costs already incurred and for any losses caused by your breach. If work is stopped part-way through due to your actions or instructions, we may charge for the completed portion of the job and any unavoidable waiting or return costs.
Neither party will be liable for failure to perform obligations caused by events beyond reasonable control, including but not limited to extreme weather, fire, flood, strikes, accidents, road closures, government restrictions, or equipment failure not caused by negligence. If such an event occurs, performance may be delayed, suspended, or cancelled without liability for consequential loss. We will take reasonable steps to reduce disruption and, where possible, agree a revised arrangement.
These terms, together with the confirmed booking details and any written quotation or invoice, form the entire agreement between us regarding the service. If we choose not to enforce any part of these terms at a particular time, that does not waive our right to enforce it later. No third party has any rights under these terms unless such rights are expressly granted by law.
Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected to the service will be subject to the jurisdiction of the courts of England and Wales, except where consumer legislation provides otherwise. By booking the service, you agree that any legal questions will be assessed under UK law and that the relevant statutory protections will apply.
Nothing in this agreement is intended to remove or reduce rights that cannot be excluded under applicable consumer, contract, or transport law. If any dispute cannot be resolved informally, the parties may seek formal resolution through the appropriate legal channels. These terms are written to provide a fair balance between operational practicality and customer protection.
By proceeding with a booking for Man With A Van Islington, you confirm that you have read and accepted these Terms and Conditions. You also confirm that you are authorised to arrange the service and that you will comply with all reasonable instructions relating to safety, access, payment, and lawful disposal. These terms apply from the moment a booking is made and remain relevant until all obligations have been completed or lawfully terminated.