Man With A Van Islington Terms and Conditions
These Terms and Conditions set out the basis on which Man With A Van Islington provides removal, delivery, collection, transportation, and related services within the UK. By making a booking, confirming a quotation, or accepting a service, the customer agrees to be bound by the terms below. Please read them carefully before placing an order. These terms are designed to keep the service clear, fair, and practical for both parties.
For the purposes of these terms, references to “we,” “us,” “our,” and “the company” mean the service provider trading as Man With A Van Islington. References to “you,” “your,” or “the customer” mean the person, business, or organisation booking the service. These terms apply to all standard van services, including single-item transport, student moves, house moves, office transfers, store collections, and other agreed transportation tasks.
Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed in writing.
1. Booking Process
The booking process begins when you provide the details of the job, including the collection and delivery locations, the type and quantity of items, access conditions, preferred date and time, and any special requirements. A quotation may be based on the information you provide at the time of enquiry. If the details later change, the quotation may also change.We may offer a fixed price, an hourly rate, or a combination of both depending on the job. A booking is not confirmed until we have accepted the order and, where required, received any deposit or advance payment. Verbal agreements, messages, or emails may form part of the booking record, but the booking is only secure when we confirm it.
It is your responsibility to provide accurate and complete information. This includes, without limitation, the number of floors involved, parking restrictions, lift access, long carry distances, fragile items, dismantling needs, and whether any items require special handling. If the information is incomplete or inaccurate, we may revise the price, adjust the schedule, or withdraw the service if the job cannot safely or reasonably be completed as originally described.
2. Service Conditions and Customer Responsibilities
You must ensure that the property, access route, and items to be moved are ready at the agreed time. This includes securing permissions to park, arranging building access, protecting communal areas where necessary, and ensuring that items are disconnected, emptied, and safe to move. If the job is delayed because the site is not ready, waiting time may be charged.You are responsible for declaring any item that is unusually heavy, valuable, fragile, hazardous, or difficult to handle. We reserve the right to refuse to transport any item that is unsafe, illegal, contaminated, or likely to cause damage to our vehicle, equipment, or personnel. We also reserve the right to refuse an item if the weight or dimensions exceed safe handling limits.
Unless agreed in advance, our service does not include packing, dismantling, reassembly, electrical disconnection, plumbing work, or specialist lifting. If we agree to assist with any of these tasks, we will do so only to the extent that they can be carried out safely and without specialist certification. Any additional labour may be charged separately.
3. Payments
Payment terms will be confirmed at the time of booking or on the quotation. Depending on the type of job, payment may be required in full before the service begins, at the completion of the service, or in part in advance with the balance due on completion. We may request a deposit to secure the booking, particularly for larger jobs or peak periods.Accepted payment methods may include bank transfer, card payment, or other agreed electronic methods. Cash payments may be accepted only if stated in advance. Any bank charges, transfer fees, or foreign exchange costs imposed by your bank are your responsibility. Where an invoice is issued, payment must be made by the due date stated on that invoice.
If payment is not made when due, we may charge reasonable late-payment interest and recovery costs in accordance with applicable law. We may also suspend future services until outstanding balances have been settled. All quoted prices are based on the information provided and on normal working conditions. Additional charges may apply for waiting time, extra labour, additional stops, congestion, parking costs, tolls, stairs, or other unforeseen operational requirements.
4. Cancellations and Rescheduling
If you need to cancel or change a booking, you must notify us as soon as possible. Cancellations made well in advance may not incur a fee, but short-notice cancellations may result in a charge to cover reserved time, administrative work, and lost opportunity. The exact fee may depend on how much notice is given and whether work has already begun.If you cancel after we have dispatched a vehicle, arrived at the collection point, or started loading, you may be charged for the full or partial cost of the job, including travel time and any labour already provided. If the service cannot proceed because access is unavailable, items are not ready, or the customer is absent without prior agreement, this may be treated as a late cancellation or a failed job.
We may also need to cancel or reschedule a booking because of traffic disruption, severe weather, vehicle breakdown, staff illness, safety concerns, or events beyond our reasonable control. Where possible, we will try to offer an alternative time or date. If we cancel and no suitable alternative is available, any advance payment relating to the cancelled part of the service will normally be refunded, subject to lawful deductions for work already performed.
5. Liability and Damage
We will take reasonable care in carrying out the service, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by inaccurate information provided by the customer, poor packing by the customer, inherent defects in the items, ordinary wear and tear, or circumstances outside our control. Fragile items should be packed appropriately before transport unless we have expressly agreed otherwise in writing.Where we are legally responsible for loss or damage caused by our negligence, our liability will generally be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and second-hand value of the item concerned. We do not accept liability for indirect loss, consequential loss, loss of earnings, loss of profit, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.
You must notify us of any alleged damage or loss as soon as reasonably possible and, in any event, within a reasonable period after completion of the job. Where possible, supporting evidence such as photographs, receipts, or a written description should be provided. We may require inspection of the affected item, packaging, or location before agreeing any remedy. No liability will be admitted for unreported damage discovered long after completion where inspection was not requested in time.
6. Waste Regulations and Prohibited Items
Where our service includes removal of unwanted items, you must ensure that all waste is described accurately before collection. Waste transfer and disposal must comply with applicable UK waste regulations, including requirements relating to duty of care, classification, transportation, and authorised disposal. We may ask you to confirm whether items are reusable, recyclable, general waste, electrical waste, bulky waste, or hazardous material.
We do not accept hazardous waste, clinical waste, asbestos, chemicals, oils, fuels, pressurised containers, solvents, paint tins containing liquid residue, explosives, radioactive materials, or any substance that requires specialist licensing unless we have expressly agreed otherwise and are legally permitted to handle it. If prohibited waste is presented, we may refuse collection or charge additional costs for lawful handling, segregation, and disposal where allowed.
The customer must not conceal or misdescribe waste. If prohibited or misdeclared waste is discovered after collection, you may be liable for all resulting costs, including fines, enforcement action, storage, disposal, cleaning, and administrative expenses, to the fullest extent permitted by law. Any waste transfer documentation, where required, must be completed truthfully. We may retain records to demonstrate compliance with our legal obligations.
7. Access, Delays, and Operational Issues
We will aim to arrive within the agreed time window, but all arrival times are estimates unless specifically guaranteed in writing. Delays may occur due to traffic, loading restrictions, weather, road closures, or earlier jobs overrunning. We are not liable for minor delays caused by normal operational conditions. If a delay is likely to be significant, we will aim to keep you informed.If access is restricted, parking is unavailable, lifts are out of order, or the route to the property is unsafe, we may need to adjust the service or charge additional time. You are responsible for obtaining any permits, permissions, or building approvals needed for the job unless we have agreed to arrange them for you. Any costs incurred because access was unsuitable or restricted may be added to the final invoice.
We may also pause or stop work if we believe continuing would create a risk to people, property, or vehicles. In such cases, you may still be charged for work already completed, travel time, and any other reasonable costs incurred. A refusal to continue for safety reasons does not amount to a breach of contract by us.
8. Goods in Transit and Customer Property
Items should be packed, labelled, and protected appropriately by the customer unless we have agreed to provide packing materials or packing assistance. We are not responsible for damage caused by unsuitable packaging, overfilled boxes, loose contents, or pre-existing defects. Where we carry items on your behalf, you should ensure that drawers, doors, lids, and loose components are secured.We may refuse to move items that are likely to damage other goods, the vehicle, or the property of third parties. This includes items with leaking liquids, unstable loads, or unsuitable fittings. If you ask us to transport items that are not suitably prepared, you accept the risk that they may be damaged in transit unless the damage is caused by our proven negligence.
If items are left unattended, or if delivery cannot be completed because no one is available to receive them where required, we may store the items temporarily at your risk and expense or arrange redelivery at an additional charge. We will take reasonable care of items in our possession, but our responsibility does not exceed that set out in these terms and the law.
9. Complaints and Disputes
If you have a concern about the service, you should raise it promptly so that it can be reviewed. We may ask for job details, photographs, and any other relevant information to help assess the issue. Most concerns can be resolved by discussion and evidence-based review. Raising a complaint does not waive any rights you may have under these terms or under applicable law.Where a dispute arises, both parties agree to act reasonably and to attempt to resolve the matter in good faith before starting formal proceedings. Any claim should be limited to the direct loss actually suffered and properly evidenced. We reserve the right to reject claims that are speculative, exaggerated, unsupported, or raised outside a reasonable time after the service.
Nothing in this section prevents either party from seeking urgent relief where necessary, but the parties should first try to reach a practical resolution. If any part of a dispute involves insurance, the relevant policy terms and claim procedures may also apply.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.The interpretation of these terms shall be based on their plain meaning and the intention to provide a lawful, fair, and workable contract for van services in the UK. No term in this document is intended to exclude or limit liability where such exclusion or limitation would be unlawful.
By proceeding with a booking, you confirm that you have read, understood, and accepted these terms. If you are booking on behalf of a business or another person, you confirm that you have authority to do so and that you accept responsibility for providing accurate information and ensuring payment in accordance with the agreed terms.